Refund policy
At Kit Nation, all sales are final.
We do not accept returns, exchanges, or refunds for any products unless the item received is defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 14 days of receiving your order at kitnation2@gmail.com with your order number and clear photos of the issue.
Once we review and approve your claim, we will provide instructions for a replacement or refund, as applicable.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Change of mind purchases
- Incorrect size or color selection by the customer
- Products that have been used, worn, washed, or damaged after delivery
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
Refunds
Refunds will only be issued for approved cases involving defective, damaged, incorrect, or lost orders.
If approved, refunds will be processed to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding your order, please contact us at:
Email: kitnation2@gmail.com